Right of withdrawal
Consumers' Right of Withdrawal A customer is considered a consumer if, as a natural person, they conclude a legal transaction neither for commercial purposes nor in connection with an independent or other professional activity. The consumer can revoke purchase agreements within 14 days without giving reasons, either in text form or by returning the goods. The period begins upon receipt of the instruction in text form, but not before the goods are received by the consumer. Timely dispatch of the revocation or the products to NOVIDARTE is sufficient to meet the deadline. The right of withdrawal does not apply to (i) goods manufactured to customer specifications or tailored to personal needs; (ii) perishable goods; (iii) sealed goods if the seal has been removed; (iv) digital products or (v) goods and services for which the right of withdrawal is excluded according to EU Directive 2011/83/EU. In the event of a timely withdrawal, the services received by both parties must be returned and, if applicable, any benefits derived (e.g., interest) must be surrendered. Compensation for value must be paid for complete or partial returns or returns in a deteriorated condition, insofar as the deterioration of the item is not exclusively due to its inspection – as would have been possible in a retail store. The customer bears the costs of the return, provided that the delivered goods corresponded to what was ordered.
